Return Policy

1. What is your return policy?
If for any reason you are not completely satisfied, I will gladly accept a return for exchange or for refund (less Shipping), provided the item is returned within seven days from the date of shipment. Review the complete “Return Policy, Order Cancellations, and General Information” section for full details, including my policy for gift returns. After the 7-day grace period, all sales are final and there are no refunds and items are non-returnable.

2. What if my order is received with obvious damage?
If your art order is received damaged, it is most likely the result of a shipping mishap. Please contact me within 24 hours of receipt so I can discuss the shipping return policy and the availability of a replacement item. You will then have the option of replacing the item free of charge (if applicable) or having your account credited. If your order is delivered to you with obvious damage, please do not open the package. You may refuse the package and have the carrier return the package to sender. Please let me know so I can arrange a replacement shipment, which is dependent upon item availability. If damage to your order is discovered after the package has been opened, please contact me within 24 hours of receipt. You e-mail me form with “Damaged Order” in the Subject.

3. How can I return an item?
To return an item you must contact me. A returned item must be included in the original packaging it was shipped. If it is not returned with packaging then the return is subject to a 5% restocking fee. Be sure to specify the reason for the return, and what action you would like me to take: free replacement (if applicable) or refund. You are responsible for all return freight on returns and responsible for any damage in transit for the return. I strongly suggest that you pay insurance on items being returned and that you use a traceable delivery method, such as UPS or Fed-Ex. Any freight claims for damage on return shipping will be the customer’s responsibility.

4. Can I return an item that I received as a gift?
I will gladly accept a gift return for exchange within seven days from date of shipment. To return goods, please save the item(s) and packaging. Follow the return policy instructions to exchange a gift item. No refunds through any payment method will be provided for gift returns.

5. What if you want a refund for my return?
Refunds will be processed as a credit in the form of payment in which the original payment was made. No refunds will be provided in the form of cash or in any other currency besides U.S. funds.

6. What if I want to cancel an order?
If for some reason you place an order and suddenly decide to cancel before your order has been processed and shipped, I will cancel your transaction at no cost to you. This also applies if an item is out of stock or backordered.
If your order has already been processed and prepared for shipment, a 5% fee will be deducted from the cancellation refund.

Any other questions? Contact me